Preparation of logistics and a handling scheme

• Coordination of the optimal terminal/berth for the type of cargo and vessel (general cargo, bulk, containers, Ro-Ro, project/oversized shipments).
• Planning of intra-port technology: cargo acceptance, storage, transshipment, provision for loading/removal.
• Booking the terminal resources (windows, warehouse, equipment, teams) and coordinating the schedule.

Documentation and permits

• Checking the set of shipping documents and requirements of the terminal/line/charterer.
• Preparation/verification of loading/unloading instructions, labeling, tare and fastening requirements.
• Organizing the processing of passes, entry/exit applications, and coordinating the contractors' access to the port.
• Coordination of customs procedures (in conjunction with a broker), interaction on issues of inspections/checks, the correctness of codes/weights/descriptions.

Monitoring the readiness of cargo and transport

• Coordination of the cargo delivery to the port by road/rail, control of slots and order.
• Preliminary verification of weights, places, dimensions, and packaging condition.
• Organization of survey services, photographic recording, sampling (if required).
• Calculation of the port/terminal costs and agreement on the payment procedures.

Operational management of cargo at the terminal

• Control of cargo acceptance at the terminal: verification of places, weight, condition, preparation of reports in case of discrepancies/damage.
• Organization of warehousing, intra-port movements, delivery of cargo under the crane / on the ramp.
• Coordination of the work of stevedores, terminal, surveyors and port security service.
• Monitoring compliance with loading/unloading technology, batch order, separation requirements, and cargo compatibility.

Documentary support "at the moment"

• Prompt processing of terminal documents, registers, lists, reports, and acceptance/delivery confirmations.
• Supporting inspections/examinations, participation in commission procedures.
• Control of the correctness of data for bills of lading / waybills (as far as this is within the forwarder's area of ​​responsibility), minimizing the risk of "stops" due to errors in description/weight/quantity.

Special cargo and non-standard operations

• Organization of handling of oversized/heavy cargo: slinging plan, equipment selection, approvals, safe movement schemes.
• Coordination of dangerous goods (IMDG): checking declarations, markings, storage and loading conditions.
• Control of fastening and placement (lashing/securing) in cooperation with the terminal/contractor, registration of confirmations.

Continuous control of deadlines and costs

• Daily statuses on actual handling, deviations and reasons for downtime.
• Control of the terminal and contractors' charges, prevention of "unnecessary" operations and unforeseen expenses.

Closure of documents for the cargo part of the vessel call

• Final reconciliation of the actual loaded/unloaded volume: places/weight/batches.
• Receipt and verification of the final terminal documents, reports, timesheets (in terms of cargo operations).
• Transfer of shipment/delivery confirmations to all participants in the chain: sender, recipient, carrier, insurer (subject to agreement).

Coordination of the last mile within the port

• Organizing the removal of cargo from the port territory (road/rail), monitoring the processing of exit documents and passes.
• Closing applications, returning equipment/tare (if applicable), monitoring the return of containers/platforms.

Documentation, reporting, and revision of disputable situations

• Submission of a complete set of closing documents and a cargo handling report.
• Reconciliation of the terminal/contractors' invoices, detailing of services, monitoring of compliance with the agreed rates.
• Handling complaints: shortages, damage, weight/quantity discrepancies, preparation of evidence (reports, photos, surveyor reports).
• Voyage analytics: where time/money was wasted and how to optimize the next call.